Products and


Engineering Services

Power, Space, Cooling, Cable Infrastructure Design and Implementation


IT Security Monitoring and Analytics

DNS Automation and Security

Cloud, Hybrid Cloud, Hyper Converged, and Cloud Transition

Interoperability Testing

Datacenter, Servers, and Storage

LAN/CAN/WAN/DC Network and Network Security

Virtual Desktop Infrastructure (VDI)

IT Modernization and Transition Planning


Account Management

Comprehensive Account Management via Sales Force/Financial Force

Asset and inventory management (SALESFORCE, SCANFORCE, FINANCIALFORCE.

Requirements management

Automated ticket assignment for internal tracking
• Immediate email response with escalation instructions for urgent requirements
• Compatibility with Service Now (pending)

Customer transparency via secure web portal
Order status, inventory tracking, reporting, scheduling

Lifecycle tracking
What, where, when
• Warranty, Maintenance, Renewal,Innovation
• Managed coordination andforecasting with OEMs
• Product changes/alerts/security notices
• New product/modernization/innovation assistance

Warehouse Services

▪ Secure Supply Chain Management practices
▪ Dedicated pallet spaces reserved for customers inventory
▪ Adequate secure space to fully separate programmed inventory
▪ Comprehensive Account Management

48,000 sq ft warehouse
▪ 8 Loading Docks; plus 1 drive-in
▪ Close proximity to MPO & DRW
▪ Account management via dedicated support team
▪ Real-Time Web based portal for status, order, and inventory management
▪ CONUS and OCONUS Shipping
▪ Automated ticket assignment
▪ Dedicated warehouse team for process efficiencies
▪ Managed coordination and forecasting with OEMs


Packaging and shipping compliant with ISO 9001 standards
▪ Rigid, proven procedures for shipping sensitive HW
▪ Shock pallets available as required
▪ Palletizing/banding provided as needed to meet customer or OEM specs
▪ Corner posts, antistatic bags, cardboard covering and shrink wrap as needed
▪ Two copies of packing slips including in each shipment
▪ Tamper-evident measures applied prior to departure

SCM & Access Control

Multi layered secure supply chain security protections
▪ Scanning equipment to ensure inventory control
▪ Asset tagging and customized labeling
▪ Controlled and monitored inventory access
▪ Restricted personnel access to contract or project
▪ Maintains 24/7 on-site security; store all equipment in locked areas
▪ Access control with integrated video surveillance

Prohibits unauthorized access
▪ Anti-tampering high security seals and wraps
▪ Inspection & validation to detect unauthorized tampering
▪ Cargo vans and box trucks for direct delivery
▪ NSA cleared drivers to enhance chain of custody (local)

Demo Lab & Training

Dedicated, distinct and controlled-access area for customers and OEMs

Controlled-climate space

Controlled physical access to the lab space and cabinets

Managed and in-house cabling, cabinetry, network connectivity and resources

Power equipped to meet customers needs

Dedicated training environment; flexible configuration

Integration Services

Hardware and software capabilities:
Full testing and burn-in
• Asset tagging
• Imaging and software loading
• Licensing
• Configuration
• Rack & Stack

Dedicated integration service area
• ESD approved workstations

Routers and switches, desktops, mobile devices, servers, phones, etc.

Helpdesk Services

Global Support

Tier 1 response with reach back to FEDHAWK SMEs

Coordination with OEMs

Support for returns, repairs, and replacement parts

On site spares for time critical replacements

Remote and/or on-site support provided via SLA’s

Customer Anonymity when required